Refund policy

Refunds

Due to the nature of the product, we do not accept returns. We cannot refund bags that have been opened by customer. However, if your item comes in damaged or deemed unfit for use due to damaged bag, we want to make it right. Send us a photo or photos of the damaged item to info@theabsolutecollagen.com.  We will notify you once we’ve inspected your photos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In leiu of a refund, we can also send you out a new package, free of charge. Just let us know!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping delays 

If there are no tracking updates for more than 15 days, you can reach out to us and we can file the claim with the carrier on your behalf as per the claim policies.